Why We Care About Your Privacy
In Al Nasr Driving School, we have no one of greater value than your trust. We are fully charged with the duty of ensuring the protection of your personal information when you share it with us, be it during the booking of a driving course, online registration or even when you contact us via WhatsApp. As when you are driving, you use a seatbelt to protect yourself, so is the case with your privacy, our digital seatbelt will protect your data wherever it travels.
What Information We Collect and Why
We just gather the information that will assist us in serving you better and bearing in mind the driving regulations of the UAE. We may collect:
- Name, email address and number of contacts.
- Emirates ID or passport number (to register it).
- Other payment information (to ensure safety).
- Learning permit or driving license.
- Choices of communication and feedback.
Our information helps us to enroll your driving courses, issue certificates, accept payments and enhance your learning experience.
How We Use Your Information
We only use your information to serve you in our business and do not disclose your information to any third party. Here’s how we use it:
- To take course enrolments and payments.
- To post schedule, update, and exam announcements.
- To be ready to support customers and address their questions.
- To be in accordance with UAE transportation and education authorities.
- Feedback in order to improve the quality of training.
How Do We Protect Your Data?
Our privacy is important to us and we have several security systems that guard the privacy. We employ the protection methods of:
- Secured servers where individual data can be stored.
- Safe payment gateways of UAE standards.
- Only authorized staff can access it.
- Periodical audits and updates of its system.
- Raising of awareness on privacy and cybersecurity among employees.
Your Rights and Control Over Your Data
Your personal information is under your full control. You can:
1️⃣ Ask us to send the copy of data we have about you.
2️⃣ Require us to change or fix inaccurate information.
3️⃣ De delete your data when you are not required.
4️⃣ Revoke marketing communications at any time.
We do not dictate what you should do, no hidden conditions, no forms.
Use of Cookies and Tracking Tools
Cookies are small pieces of data that assist us in knowing the way in which we are used by the visitors. They do not show who you are, but would permit us:
- Keep in mind your preferences (such as the type of course that has been chosen).
- Enhance the site speed and experience.
- Website optimization analytics.
- To block cookies in your browser, you can always do so in your choices but certain features of a site might be rendered useless.
Data Retention Policy
We keep your information only as long as needed for training, legal, or administrative purposes.
| Type of Data | Retention Duration |
|---|---|
| Course registration and attendance | 3 years after completion |
| Payment and billing records | 5 years (per UAE law) |
| Feedback and inquiries | 1 year |
| Marketing subscriptions | Until user unsubscribes |
Third-Party Links on Our Website
In some cases, our site can contain the links to other teaching or governmental materials. It is important to observe that we do not regulate the privacy or content of these third party sites. We suggest that they should look at their privacy policies before providing any information.
Privacy and Children’s Data
We will not willfully gather personal data of minors without parental or guardian consent. In case any information is accidentally provided by a child, parents can reach us at once, and we will get rid of it safely.
How You Can Contact Us
In case of any questions, complaints, or other requests regarding privacy, please refer to our support team:
Phone/ WhatsApp: +971 54 203 0999
The response time of our privacy support team is 48 hours.